FAQ Feature
We have added a FAQ page for all your concerns. If you need additional answers to questions that we have not yet answered for you, feel free to contact us through our contact page.
FAQ
General Information
What is Blount Custom Creations?
Blount Custom Creations is a small, made-to-order t-shirt business that specializes in creating t-shirts. We focus on top-tier quality, personalized designs, and exceptional customer service, ensuring every customer feels valued and engaged.
Do you offer Screen Print Transfer prints?
Yes, Blount Custom Creations offers Screen Print Transfer (SPT) prints. These prints provide a durable, high-quality finish and are great for custom designs on t-shirts.
Do you offer DTF prints?
Yes, we offer Direct-to-Film (DTF) prints, allowing for vibrant, detailed designs on our custom t-shirts.
What are your design choices for prints?
We provide a wide range of design choices for prints, including text, images, and logos. You can also choose from our available designs or request something completely unique.
Custom Orders
Do you offer custom t-shirt designs?
Yes, we offer fully customizable t-shirt designs. You can submit your own artwork. You artwork will have to be 300 DPI (minimum) and we print the image that is uploaded from you. If image is not at these specs, then the artwork will not come out clear and vibrant. We are not responsible for clarity, so these images will have to meet the specs above. If you have any questions or concerns on how to do this or know how to see if an image is at these specs please contact us through our Contact Page.
How do I place a custom order?
To place a custom order, visit our custom t-shirt page, choose your preferred t-shirt style, upload your design or text, and follow the steps to complete the order. You can also contact us directly via email at blountcustomcreations@gmail.com for special requests.
What is the turnaround time for custom t-shirts?
The typical turnaround time for custom t-shirts is 5-7 business days for production, plus shipping time, depending on your location.
Can I request a specific design or logo for my t-shirt?
Absolutely! We can print any specific design or logo you provide, and we’ll work with you to ensure it looks great on your t-shirt.
Ordering and Payment
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options to make purchasing easy and convenient.
Can I change or cancel my order after it is placed?
Once an order is placed, it is processed quickly. If you need to make changes, please contact us within 24 hours, and we will do our best to accommodate your request.
Do you offer bulk or wholesale pricing?
Yes, we offer bulk pricing for larger orders, perfect for events, businesses, or groups. Contact us for more information on wholesale orders.
Also check out our Custom Order Page.
Shipping and Delivery
How long will it take to receive my order?
Orders typically ship within 2-3 business days. Delivery time depends on your location, and you will receive a tracking number once your order ships.
Do you offer international shipping?
No, we do not offer international shipping.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email, allowing you to track your package online.
Returns and Exchanges
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed, and undamaged items within 7 days of receipt. Custom-made items can only be returned if there is a mistake on our part.
If you receive a custom t-shirt with quality issues or defects, please contact us within 7 days of receiving your order.
Provide clear photos showcasing the concern, and we will assess the situation promptly.
What if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately with your order number and a photo of the issue. We’ll work quickly to resolve the problem.
How do I return or exchange an item?
To return or exchange an item, contact us at our Contact Us page with your order details. We will guide you through the return process and provide instructions on how to proceed.
Refunds will be issued to the original payment method within 7-10 business days of approval.
Processing times may vary depending on your financial institution.
Certain items, such as personalized or customized products, may not be eligible for a refund unless there is a manufacturing defect.
Customer is responsible for the return shipping cost since we offer FREE SHIPPING on every order.
Product Information
What materials are your t-shirts made from?
Our t-shirts are made from high-quality cotton or cotton blends, ensuring comfort and durability. Specific details about the material are available on each product page.
How do I care for my t-shirt?
To ensure the longevity of your t-shirt, wash it inside out in cold water and hang it to dry. Avoid using bleach or ironing directly on the print.
Check out our washing instructions for the best care and proper retainment.
What sizes do your t-shirts come in?
Our t-shirts are available in a range of sizes from Small to XL. Refer to the size chart.
Contact and Support
How can I contact customer service?
You can reach our customer service team via email at blountcustomcreations@gmail.com or through the contact form on our website at Blount Custom Creations Contact Page.
Do you offer gift cards?
No, we do not offer digital gift cards that can be purchased on our website. We are looking into the future for this feature but as of now, we do not offer digital gift cards.